{"id":14214,"date":"2018-01-29T12:11:21","date_gmt":"2018-01-29T12:11:21","guid":{"rendered":"https:\/\/marvel7077.wpengine.com\/?p=14214"},"modified":"2018-05-15T12:10:54","modified_gmt":"2018-05-15T11:10:54","slug":"designers-solve-problems-dont-push-pixels","status":"publish","type":"post","link":"https:\/\/www.shopjessicabuckley.com\/blog\/designers-solve-problems-dont-push-pixels\/","title":{"rendered":"Designers Solve Problems, They Don\u2019t Push\u00a0Pixels"},"content":{"rendered":"<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\u201cIf only I moved that column 5 pixels to the left.. then that would have made our design a success!\u201d \u2014 No designer ever.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">If we can all agree that the above statement is a bit nonsensical, then why does it come up so frequently? How do we get teams and organizations to stop focusing on the minutiae and, instead, focus on something bigger?<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">When a non-designer thinks of design, what typically comes to mind? I imagine most people conjure up images of elegant UI\u2019s, beautiful animations, or thousands of post-it notes plastered around a room. If your organization views design this way, then you will continue to receive aesthetic and superficial feedback \u2014 becoming that truly dreaded term \u2018pixel pusher\u2019.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><span class=\"long-quote\">\u201cI\u2019ve been amazed at how often those outside the discipline of design assume that what designers do is decoration \u2014 likely because so much bad design simply <em>is <\/em>decoration. Good design isn\u2019t. Good design is problem solving.\u201d \u2014 'The Art &amp; Science of Web Design' by Jeffrey Veen<\/span><\/p>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">Use Design to Solve\u00a0Problems<\/h2>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">When you look deeper into design, the actual designs, themselves, are just permutations behind the overall goal of design: <strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">problem solving<\/strong>. Design is about solving user problems and accelerating business objectives. So, to formally define objective-driven UX design, it is about solving user problems in the context of a business objective.<\/p>\n<blockquote class=\"pageWrap pageWrap--s position-relative marginTopBottom-l breakPointM-marginTopBottom-xl\"><div class=\"blog-quote-before position-absolute bg-marvel\"><\/div><div class=\"tweet-quote blog-quote-after position-absolute bg-marvel cursor-pointer transitionDuration-l transitionProperty-all transitionTimingFunction-cv-easeOutCircular scaleUp--hover zi-weak\"><svg class=\"fill-white opacity-0 pointerEvents-none position-absolute pinCenter transitionProperty-all transitionTimingFunction-easeInOut\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"20\" viewBox=\"0 0 24 20\"><path d=\"M24,2.37a9.64,9.64,0,0,1-2.83.79A5,5,0,0,0,23.34.37a9.72,9.72,0,0,1-3.13,1.23A4.86,4.86,0,0,0,16.62,0a5,5,0,0,0-4.8,6.2A13.87,13.87,0,0,1,1.67.92,5.13,5.13,0,0,0,3.19,7.67,4.81,4.81,0,0,1,1,7a5,5,0,0,0,3.95,5,4.82,4.82,0,0,1-2.22.09,4.94,4.94,0,0,0,4.6,3.51A9.72,9.72,0,0,1,0,17.73,13.69,13.69,0,0,0,7.55,20c9.14,0,14.31-7.92,14-15A10.17,10.17,0,0,0,24,2.37Z\"\/><\/svg><\/div><p class=\"blog-quote position-relative textAlign-center c-marvel\"><span class=\"blog-quote-text transitionDuration-l transitionProperty-all transitionTimingFunction-easeInOut\">\u201cWe designers don\u2019t get hired to make pretty things or win design awards. We get hired to solve business problems.\u201d \u2014 James Bradley<\/p><\/span><\/blockquote>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Let\u2019s be clear: a problem is not \u201cwe need more revenue\u201d. Rather, a problem is: our customers are confused during our app\u2019s onboarding experience, which lowers our conversion rate and NPS. Notice how we appended two objective and measurable metrics to our problem statement: conversion rate and NPS.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Therefore, our design objectives become about driving measurable goals. This has a few notable benefits:<\/p>\n<ul class=\"pageWrap pageWrap--s list list--unordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li>Your team, both business and product, will ask the right questions<\/li>\n<li>Your team can focus on what\u2019s important and not on the minutiae<\/li>\n<li>Your team is clearly aligned on the objective<\/li>\n<li>Your team knows how to define and measure a successful deliverable<\/li>\n<li>Overall, you can design and develop much faster due to business and product alignment<\/li>\n<\/ul>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><a class=\"link link--blue fontWeight-4\"href=\"https:\/\/marvel7077.wpengine.com\/wp-content\/uploads\/2018\/01\/1vgzYMN2t2TurGBE9ia-yig.jpeg\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-6580\" src=\"https:\/\/marvel7077.wpengine.com\/wp-content\/uploads\/2018\/01\/1vgzYMN2t2TurGBE9ia-yig.jpeg\" title=\"\" alt=\"\" \/><\/a><\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><\/p>\n<h2 class=\"pageWrap pageWrap--s marginTop-xl marginBottom-l c-black lineHeight-xl fontSize-xl fontWeight-5 breakPointM-lineHeight-xxl breakPointM-fontSize-xxl\" style=\"margin-left: auto; margin-right: auto;\">Implementing Objective-Driven UX\u00a0Design<\/h2>\n<ol class=\"pageWrap pageWrap--s list list--ordered marginBottom-l lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">\n<li><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Start with defining the problem<\/strong> \u2014 What are you looking to solve? Is this problem worth solving? Will solving this problem positively impact the user experience and business outcomes?<\/li>\n<li><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Define the metrics and expected outcomes?<\/strong>\u2014?What metrics are you looking to move? Why these particular metrics? What outcomes do you expect? How long will you need to measure? How will you measure?<\/li>\n<li><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Define the constraints?<\/strong>\u2014?What resources do you have at your disposal? What is your timeline? What is the project scope?<\/li>\n<li><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Identify the appropriate design mechanics<\/strong> \u2014 Not every design project requires the full suite of design tools. You should adapt your design process to most efficiently drive positive outcomes for your organization.<\/li>\n<li><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Design, Test, Iterate<\/strong> \u2014 This would be your normal design process.<\/li>\n<li><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Measure the Outcomes<\/strong> \u2014 Has the design solution positively impacted the metrics? Were your outcomes as expected? What was unexpected? Have you measured for long enough to know?<\/li>\n<li><strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">Accelerate Outcomes <\/strong>\u2014 What can you do accelerate the outcomes? This is where you can decide to iterate on the design itself or maybe reassess the problem statement, outcomes, and constraints.<\/li>\n<\/ol>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\">When you iterate on an objective-driven UX project, the focus of your iterations should never just be on the designs themselves. <strong class=\"c-slate lineHeight-l fontSize-l fontWeight-5 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><em>You should focus on iterating on the problem statement, identifying and measuring the correct outcomes, and defining the correct constraints.<\/em><\/strong> Experienced designers will tell you that the biggest design challenges are not with the actual implementation of a design solution, but rather with identifying the correct problem to solve.<\/p>\n<p class=\"pageWrap pageWrap--s marginBottom-m paddingBottom-s c-slate lineHeight-l fontSize-l fontWeight-3 breakPointM-fontSize-xl breakPointM-lineHeight-xl\"><em>This article was originally published on <a class=\"link link--blue fontWeight-4\"href=\"https:\/\/medium.muz.li\/designers-solve-problems-they-dont-push-pixels-5f53b3ba927a\">Justin's Medium Page<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cIf only I moved that column 5 pixels to the left.. then that would have made our design a success!\u201d \u2014 No designer ever. If we can all agree that the above statement is a bit nonsensical, then why does it come up so frequently? How do we get teams and organizations to stop focusing on the minutiae and, instead,&#8230; <a class=\"link link--blue fontWeight-4\" href=\"https:\/\/www.shopjessicabuckley.com\/blog\/designers-solve-problems-dont-push-pixels\/\">Read More &#65515;<\/a><\/p>\n","protected":false},"author":183,"featured_media":14222,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-14214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viewpoint"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shopjessicabuckley.com\/blog\/designers-solve-problems-dont-push-pixels\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Designers Solve Problems, They Don\u2019t Push\u00a0Pixels | Marvel Blog\" \/>\n<meta property=\"og:description\" content=\"\u201cIf only I moved that column 5 pixels to the left.. then that would have made our design a success!\u201d \u2014 No designer ever. 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